How we collect, use and protect your information

Privacy Policy

Last updated: 1 July 2026

This Privacy Policy explains how we collect, use and protect your personal information when you visit our websites, submit an enquiry, book a class, training, workshop, consultation or service, make a payment, or communicate with us.

For the purpose of this policy, “YogaWright”, “WrightWellness”, “we”, “us” and “our” refer to Janice Wright t/a YogaWright.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

1. Information we collect

We may collect personal information when you:

• submit an enquiry form;
• book a class, course, teacher training, workshop or appointment;
• make a payment;
• join a mailing list;
• communicate with us by email, phone, form, message or social media;
• attend a training, class, private session or event.

The information we collect may include:

• your name;
• email address;
• phone number;
• booking or enquiry details;
• payment and transaction details;
• course, class or service registration details;
• attendance records;
• communication history;
• relevant health, injury, accessibility or practice information you choose to share with us;
• technical information such as website usage, device information, cookies and analytics data.

We only collect information that is relevant to the service, enquiry, booking, payment, communication or legal requirement involved.

2. How we use your information

We use your personal information to:

• respond to enquiries;
• manage bookings and payments;
• deliver classes, courses, teacher trainings, workshops, private sessions and related services;
• send booking confirmations, reminders and important service information;
• provide appropriate support before, during and after a training or service;
• keep accurate business, tax and accounting records;
• improve our website, services and communications;
• send marketing emails or updates where you have opted in or where we are otherwise permitted to do so;
• comply with legal, regulatory, safeguarding, insurance or professional obligations.

We do not sell your personal information.

3. Lawful basis for using your information

We rely on different lawful bases depending on how and why your information is used.

These may include:

• Contract: where we need to use your information to provide a service you have requested or booked.
• Legal obligation: where we need to keep records or comply with legal, tax, accounting or regulatory requirements.
• Legitimate interests: where it is necessary for the running, improvement and administration of our business, provided your rights and interests do not override this.
• Consent: where you have actively opted in to receive certain communications or where you choose to provide optional information.
• Explicit consent: where you choose to provide health, injury, accessibility or similar sensitive information so that we can support your safety, comfort and participation.

You can withdraw consent for marketing at any time by unsubscribing or contacting us directly.

4. Health, accessibility and sensitive information

For certain classes, trainings, private sessions or wellness services, you may choose to share information about your health, injuries, pregnancy, accessibility needs, medical history or other personal circumstances.

We only use this information where relevant to:

• support your safety;
• make reasonable adjustments where possible;
• understand whether a service is suitable for you;
• adapt teaching, movement, guidance or communication appropriately.

Please only share information that you are comfortable providing and that is relevant to the service you are booking or attending.

5. Payments

Payments may be processed through third-party payment providers such as Stripe, PayPal or other secure payment platforms.

We do not usually store your full card details. Payment providers process payment information according to their own security and privacy policies.

We may keep records of payments, invoices, receipts, transaction status and booking history for business, accounting and legal purposes.

6. Marketing and communications

If you subscribe, enquire, book or otherwise engage with us, we may send you relevant service communications, such as booking confirmations, training information, reminders and updates about something you have requested.

Marketing emails will only be sent where we have a lawful basis to do so. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.

We may still send essential service messages related to an active booking, payment, course, training or enquiry.

7. Cookies, analytics and website data

Our websites may use cookies, analytics tools or similar technologies to help the website function, understand how visitors use the site, improve performance and support marketing or advertising activity.

Cookies may collect information such as device type, browser, pages visited, time spent on the website and referral source.

Where required, you will be given the option to manage cookie preferences through the website or browser settings.

8. Who we share information with

We may share personal information with trusted third parties where necessary to run our business and provide our services.

This may include:

• booking, CRM and email platforms;
• payment processors;
• website hosting and analytics providers;
• accountants, bookkeepers or professional advisers;
• training, venue or administrative support where relevant;
• legal, regulatory, insurance or safeguarding bodies where required.

We only share information where necessary and expect third-party providers to handle your information securely and lawfully.

9. International transfers

Some of the systems and service providers we use may process or store information outside the UK.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in line with applicable data protection laws.

10. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

As a general guide:

• enquiry records may be kept for up to 24 months;
• booking and attendance records may be kept for up to 6 years where needed for business, legal, tax or insurance purposes;
• payment and accounting records are usually kept for up to 6 years;
• marketing data is kept until you unsubscribe or ask us to remove it;
• health or accessibility information is kept only for as long as it remains relevant to the service provided, unless a longer period is required for legal, insurance or safeguarding reasons.

We may delete, anonymise or securely archive information when it is no longer needed.

11. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This includes using secure systems, trusted service providers, password protection, access controls and appropriate administrative safeguards.

No online system can be guaranteed to be completely secure, but we take data protection seriously and review our practices where appropriate.

12. Your rights

Under UK data protection law, you may have the right to:

• access the personal information we hold about you;
• ask for inaccurate information to be corrected;
• ask for your information to be deleted in certain circumstances;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• ask for a copy of your information in a portable format where applicable;
• complain to the Information Commissioner’s Office.

To exercise your rights, contact:

We may need to verify your identity before responding to certain requests.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Website: ico.org.uk

14. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal requirements or business operations.

The latest version will be published on our website with the updated date shown at the top.